Delivery details

Shipping policy

Our aim is to make our customers’ shopping experience “exceed their expectations”, that is why we are committed to provide the fastest and more efficient service.

If you requiere any further information, do not hesitate to contact us to: contacto@orbitaluniverse.com

Delivery details

• Free Worlwide Delivery
• Logistics providers Fedex or HDL [depending on availavility and costs]
• Orders placed after 4 pm EST will be processed the next day.
• If the product that you ordered was sold out before or at the time of the purchase, a customer service assistant will contact you as soon as possible to offer a similar product or the delays for the same product.
• It is also possible to get a refund if you prefer.
• Please note: some of our products are limited editions and other products can be occasionally out of stock because of their sales popularity.
• On holidays, orders will be processed the next business day.
• It is important to check the contact details before sending the order, so as not to have any inconvenience in the delivery address.
• The company will not be responsible for lost orders after being confirmed the delivery to the address of the order.
• Delivery times in the USA: within 2 or 3 business day
• Delivery times for abroad: within 4 to 6 days

Return Policy

We guarantee customer satisfaction-

When shopping at Orbitaluniverse.com you can always change your mind- you can change it for another product or you can get the refund of your money.

Our customers have 30 days to return their products or get support from

Customer Service

For any enquires related to returns or refunds, please do not hesitate to contact: contacto@orbitaluniverse.com

Returns

On the My Orders page, enter your order number and email address [the one you use to place the order].

Pack the items in the original packaging, including any documentation and accessories received with the product.

Make sure that the package is secure and that the product do not risk being damaged during shipping.

Consider that to return the product, it can not have been used.

-Contact our Customer Service phone number or by email at: contacto@orbitaluniverse.com so that we can inform you how to proceed the delivery.

Domestic orders within the USA: Returns within the USA are free.

International orders: The customer will pay the shipping costs for returned products.